Effective date: September 1, 2026
 
This Shipping Policy describes where we ship, shipping charges, expected timing, and how we handle delays and delivery issues.

1. Shipping Area
We currently ship only to eligible addresses within the 50 United States and the District of Columbia. We do not currently offer international shipping. Availability for P.O. boxes, military addresses, U.S. territories, and restricted locations may depend on the carrier and checkout options.

2. Shipping Charges
We do not offer free shipping. Shipping charges are calculated and displayed at checkout before payment. Charges may vary based on destination, carrier, package size, weight, and selected service.

3. Processing and Delivery Time
We expect to process and deliver orders within 30 calendar days after receiving a properly completed order and successful payment authorization, unless a different timeframe is clearly stated at checkout or in the order confirmation. This is a maximum planning window, not a guarantee that every order will take 30 days.
Business days exclude weekends and U.S. federal holidays. Orders may require additional verification before shipment.

4. Shipping Delays
If we learn that we cannot ship within the time stated, or within 30 days when no other time was stated, we will provide a delay notice as required by applicable law. The notice will provide a revised shipping date when available and explain your option to consent to the delay or cancel the unshipped order for a prompt refund. If we cannot obtain required consent, we will cancel and refund the affected order.

5. Address Accuracy
You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address must be corrected. We cannot guarantee changes after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be charged where permitted by law.

6. Tracking and Delivery
When available, tracking information will be sent to the email associated with the order. Carrier scans and estimated delivery dates are controlled by the carrier and may be delayed. Please inspect the delivery promptly.

7. Lost, Stolen, or Damaged Packages
If tracking shows an unusual delay, loss, or delivery that you cannot locate, contact usolabusa@gmail.com promptly with your order number. For visible damage or an incorrect item, notify us within 7 calendar days of delivery and include photographs of the shipping box, label, packing materials, and product. We will review the matter with the carrier and provide an appropriate remedy when verified.

8. Refused and Undeliverable Shipments
Orders returned because of refusal, an invalid address, repeated failed delivery attempts, or failure to collect may be refunded after return and inspection, less nonrefundable shipping or carrier charges where permitted by law. We will not deduct charges when the return resulted from our error.

9. Contact
USOLAB.USA.INC
Attn: Customer Support
7035 Orangethorpe Ave., Suite H-2, Buena Park, CA 90621
Email: usolabusa@gmail.com