Effective date: September 1, 2026
 
We want customers to receive the correct product in acceptable condition.
Because cosmetics are personal-use products, hygiene and product-integrity restrictions apply.

1. Return Window
You must request a return within 14 calendar days after the carrier records delivery. Before sending anything back, email usolabusa@gmail.com with your order number, item, and reason for return. Unauthorized returns may be refused or delayed.

2. Eligible Returns
To be eligible, a product must be:

• Unopened, unused, untested, and in its original condition.

• In its original sealed retail packaging with safety seals intact.

• Returned with proof of purchase and any required return authorization.

• Packed securely to prevent damage in transit.
   

3. Nonreturnable Items

• Opened, used, sampled, unsealed, altered, or partially consumed cosmetics.

• Products damaged through misuse, improper storage, neglect, or failure to follow directions.

• Items marked final sale, promotional samples, gift cards, or items not purchased directly from USOLABUSA.COM.

• Returns requested after the 14-day window, except where required by law.

An opened product associated with a suspected adverse reaction is generally not eligible for a standard return, but the event should still be reported through our Cosmetic Safety & Adverse Event Contact procedure. We will evaluate verified defects, safety issues,
and any rights required by law separately.

4. Damaged, Defective, or Incorrect Items
Contact usolabusa@gmail.com within 7 calendar days of delivery. Include the order number, product name, SKU if available, lot or batch code, and clear photographs.
Do not discard the product or packaging until instructed. If we verify that an item was damaged in transit, defective, or incorrectly shipped, we may replace it or refund the applicable product and shipping charges.

5. Return Shipping
Approved returns must be sent to: USOLAB.USA.INC, 7035 Orangethorpe Ave.,
Suite H-2, Buena Park, CA 90621. Customers are responsible for return shipping costs and risk of return transit unless the return resulted from our error or a verified damaged, defective, or incorrect item. We recommend a trackable shipping method. We do not accept cash-on-delivery returns.

6. Inspection and Refund Timing
After receiving and inspecting an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 7–10 business days after inspection. Your bank or card issuer may require additional posting time.

7. Original Shipping Charges
Original shipping charges are nonrefundable for a standard return. They will be refunded when required by law or when the return resulted from our verified error, defect, damage, or incorrect shipment.

8. Exchanges
We do not guarantee direct exchanges. The fastest option may be to return an eligible item and place a new order after the return is approved. Replacement procedures for damaged, defective, or incorrect items may differ.

9. Cancellations
Contact us promptly to request cancellation. We cannot guarantee cancellation after processing or shipment begins. If an order has shipped, the return eligibility requirements apply. Your rights concerning shipping delays and unshipped merchandise remain governed by applicable law and our Shipping Policy.

10. Contact
USOLAB.USA.INC
Attn: Customer Support
7035 Orangethorpe Ave., Suite H-2, Buena Park, CA 90621